Effective Date: 4/29/26

Standard Heating & Air Conditioning (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or communicate with us.

Information We Collect

Personal Information

  • Name
  • Phone number
  • Email address
  • Service address
  • Billing/payment information (when applicable)

Non-Personal Information

  • IP address
  • Browser type
  • Operating system
  • Website usage data (pages visited, time on site, etc.)

Communication Information
If you contact us (via website, phone, email, or SMS), we collect the information you provide in those communications.

How We Use Your Information

We use your information to:

  • Provide and manage HVAC services
  • Schedule and confirm appointments
  • Send service updates and technician notifications
  • Process payments
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (with consent)

Communications (Including SMS)

By providing your contact information, you agree that Standard Heating & Air Conditioning may communicate with you via phone, email, and text messaging for service-related and marketing purposes.

Text messages may include:

  • Appointment confirmations and reminders
  • Service updates and technician notifications
  • Account-related communications (including Smart Club updates)
  • Promotional offers (if you have opted in)

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing communications at any time by following the instructions in the message, “Reply “STOP” to opt-out” or by contacting us directly.

We do not sell, rent, or share your mobile information or SMS opt-in data with third parties for marketing purposes.

Sharing of Information

We do not sell or trade your personal information.

We may share information only in the following situations:

  • With service providers who assist in operating our business (e.g., scheduling, payment processing, messaging platforms)
  • When required by law or legal process
  • To protect our rights, property, or safety

All third parties are required to protect your information and use it only for the services they provide to us.

Data Security

We follow generally accepted industry standards to protect your information.

Sensitive data (such as payment information) is encrypted and transmitted securely. Access to personal information is limited to employees who need it to perform their job duties.

Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze site traffic and usage

You may disable cookies through your browser settings.

Email Communications

We may contact you via email to:

  • Provide service-related information
  • Send promotions or updates

You may opt out of marketing emails at any time using the unsubscribe link included in those emails.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Your Privacy Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (where applicable)
  • Opt-out of marketing communications

To make a request, contact us using the information below.

Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Information

Standard Heating & Air Conditioning
130 Plymouth Avenue N
Minneapolis, MN 55411
Phone: (612) 824-2656

Email: [email protected]